Eligibility

Applicants have to meet the following minimum criteria before they will be considered:

1. The applicant, in case of a corporation, shall at all times remain a valid, registered, solvent company, whether registered in Hong Kong or elsewhere.
2. The applicant must have the technical capability and necessary hardware and software to carry out all of its functions as a Registrar, including but not limited to:
   1. conducting Registrar Services;
   2. ensuring the confidentiality and security of Registrant Data and Confidential Information;
   3. performing customer-related functions such as billing; and
   4. maintaining reliable data backup systems,
      and shall, prior to the launch of its services, pass the Technical Testing Procedure of the HKIRC and successfully complete a test run without any errors; and
3. The applicant must demonstrate its ability to provide prompt service to Registrants for their registration needs, including the setting up of complaints handling procedures and customer service, as well as performing its other registration obligations in a timely manner and in accordance with the provisions of the Registrar Agreement.
4. The applicant shall pay the required Fees; and
5. The applicant shall be capable to meet the Performance Objectives prescribed by HKIRC.

To ensure continued success and reliability of .hk domain operations, HKIRC will conduct an annual evaluation of the performance of the Registrar. In the evaluation, the Registrar shall demonstrate to the satisfaction of HKIRC that the Registrar is able to perform the following criteria in general (and any other criteria that may be specified by HKIRC from time to time).

1. Business Continuity: The Registrar shall demonstrate ability to provide the Registrar Services in accordance with this Agreement and the Related Documents, and to operate sustainably and meet its business and financial obligations.
2. Domain Business Performance: The Registrar shall effectively manage domain-related activities and satisfactorily discharge its role as a registrar in compliance with this Agreement and Registration Policies and directions of HKIRC from time to time. In assessing the performance of the Registrar, HKIRC may take into account the number of new Domain registered, Domain Renewal and Domain related services.
   1. For the avoidance of doubt, HKIRC may specify the targets of new Domain Name registrations and related activities from time to time.
3. Service Quality: The Registrar shall deliver satisfactory services to .hk users, with an emphasis on customer satisfaction and reliability.
4. Engagement with Registry: The Registrar shall cooperate effectively with HKIRC, demonstrating responsiveness, collaboration, and adherence to HKIRC’s requirements and expectations.